Can a reservations agent make booking your vacation a pleasure? Can a waiter make you feel as if you are the most important person in the world? Can a concierge feel like a long-lost friend? Yes, if that team works for Viking. When you have the best people, you also have the best service. And at Viking, we have more than 1,500 of our own staff worldwide dedicated to providing friendly, attentive, award-winning service. From the moment you first plan your journey to the time you return home, our people will take care of you—every step of the way.
Service That Makes You Smile
There is a reason why Viking has won more consumer and industry awards than any other river cruise line. And why our guests have awarded us a 99.6% customer satisfaction rating, saying that we have met or exceeded their expectations. To be specific, there are more than 1,500 reasons—our staff is our greatest asset. Their expertise ensures that your every need is anticipated and met, and that every day of your vacation is a rewarding and memorable experience.
Quality You Can Trust
Because we operate our own ships, we manage every aspect of your vacation. The result is peace of mind for you—and for us too. Being in control enables us to select the very best individuals to work for us, in every area of our business. From stateroom stewards to waiters to Program Directors, our English-speaking staff is trained to the highest standards. Viking is a highly desirable employer with an exceptionally high staff retention rate.
Leading the Way
Born and raised in the countries you travel through, intimately familiar with the expectations of our guests and knowledgeable about the places you visit, Viking’s Program Directors are there to help you discover and explore. You gain rewarding in-depth experiences that would not be possible on your own.
Superb Service, Guaranteed
So confident are we of meeting, and indeed exceeding, your expectations that we are the only river cruise company to guarantee our award-winning service. Should you be dissatisfied with our service upon first check-in (hotel or on board ship) including food, personnel or shore excursions, please notify us within 24 hours of the start of your cruisetour. We then have 24 hours to correct the situation. In the unlikely event that a solution is not possible, you may depart as soon as is feasible and 100% of your cruise price will be refunded.
Please note: Viking can assist with any departure reservations, but costs for your return trip or alternate travel plans are your responsibility. For more information about the Viking Service Guarantee, ask for details when making reservations.